Returns & exchanges
Need a different size or colour? We’ll help you sort it out.
For a size, colour or change-of-mind return, send your request within 7 days of delivery. Please wait for approval and return instructions before posting anything.
Have your order number and the email address used at checkout ready.
How it works
- Send your request. Tell us which item you want to return and whether you’d like another size or colour, or a refund.
- Wait for our reply. We’ll review your request and confirm the next steps before you post your shorts.
- Send the original item back. Follow the return instructions and keep your tracking receipt.
- We check your return. Once it’s approved, we’ll arrange the agreed exchange or refund.
Size and colour exchanges
Exchanges are for another size or colour of the same product, subject to availability. For a change-of-mind return, items must be unworn, unwashed and unaltered, with tags attached, original packaging and proof of purchase.
- Return postage: you arrange and pay to send the original item back to us.
- First exchange: standard delivery of your replacement is included.
- Express replacement delivery: available by arrangement for the full $20 flat fee. This is separate from your return postage.
- Further exchanges: you cover postage both ways. We’ll confirm the amount with you.
If your replacement is out of stock
You can ask for another available colour or size, ask us about the next restock, or request a refund review. We’ll confirm any restock timing with you before you agree to wait.
A request does not reserve stock. Keep your original shorts unworn, with tags, until you receive return instructions. If we agree to a restock exchange, we’ll keep the original request date on record and contact you if the timing changes.
Refund requests
We’ll confirm eligibility, the refund amount and any applicable deductions before you send the item. Eligible change-of-mind refunds have a 2.5% restocking fee, and original shipping costs are not refundable. Bundle and partial-bundle requests are reviewed under our refund policy.
Faulty, damaged or incorrect items
Email hello@flatsticksupply.com.au with your order number and a description of the issue. Photos can help, but you can contact us without them. We’ll review the issue and confirm the resolution and postage arrangements. The change-of-mind conditions above do not limit your rights under Australian Consumer Law.